AI voice agent in Urdu
Adaab. In Hyderabad's old city, Lucknow or Srinagar, many customers would rather be spoken to in Urdu. The agent speaks it with an Urdu voice, with the tehzeeb a business call needs.
Zoya
Urdu · Jammu & Kashmir
“آداب! میں زویا بول رہی ہوں، واکیو سے۔ آپ کے آرڈر کے بارے میں فون کیا ہے۔ کیا ابھی دو منٹ بات ہو سکتی ہے؟”On the phone
How Urdu sounds on a call
Spoken Urdu and spoken Hindi share most of their grammar, so the difference on a call is in the words: shukriya, intezaar, tashreef. Callers notice when an agent reaches for them, and when it doesn't.
Courtesy matters more than speed: "aap" always, "ji" and "janab" often. The agent keeps to that register from the greeting to the goodbye.
Phrasebook
Three lines from an Urdu call
- 01Caller
کل شام کو فون کیجیے، ابھی میں دکان پر ہوں۔
Kal shaam ko phone kijiye, abhi main dukaan par hoon.
“Call me tomorrow evening, I'm at the shop now.”
Books the call-back for that time and calls again, inside your calling hours.
- 02Caller
پتہ بدل گیا ہے، اب مسجد کے پاس والی گلی میں۔
Pata badal gaya hai, ab masjid ke paas wali gali mein.
“The address has changed: the lane by the mosque now.”
Saves the new address and landmark as fields, sent to your system after the call.
- 03Agent
آپ کا آرڈر پندرہ سو روپے کا ہے۔
Aap ka order pandrah sau rupay ka hai.
“Your order is ₹1,500.”
Says amounts, dates and times in words, the way a person would on the phone.
Where it's spoken
5.1 crorepeople speak Urdu as their first language (Census of India 2011)
- States
- Uttar Pradesh, Telangana, Bihar, Maharashtra, Karnataka, Jammu & Kashmir
- Businesses call customers in
- Hyderabad · Lucknow · Bhopal · Srinagar · Aligarh · Rampur · Malegaon · Patna
Setting it up
An agent for Urdu callers
Set the voice language to Urdu and pick an Urdu voice. If your callers move between Urdu and Hindi, which most do, a multilingual transcriber follows both.
Read more
- Choosing speech models for Indian languagesThe transcriber and the voice decide how an agent sounds and how well it understands. What to compare, and how to test them on your own calls.Read the guide
- Answer your business number with a voice agentPut an agent on your business line so every call is answered at once, at any hour, in the caller's language, and the ones that need a person reach one.Read the guide
- How to write a voice agent prompt that works on Indian phone callsA prompt for a phone call is not a chatbot prompt. Here is the structure we use for agents that sound natural, stay on task and know when to stop.Read the guide
FAQ
Questions about Urdu calls
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