Use case
Feedback & surveys
Call customers after a visit or a delivery and turn what they say into numbers you can track. The agent asks your questions in their language and records the answers as data.
What it does
The agent, on this job
“On a scale of 1 to 5, how was your visit to our Sector 29 store?”
- NPS, CSAT and open questions
- Sentiment and answers as structured data
- Campaigns from a CSV or Excel file
How it works
Live in three steps
- 01
Choose who to call
Upload customers from a CSV or Excel file as a campaign, or start a call from your system after each visit or delivery.
- 02
Ask your questions
NPS, CSAT or open questions, asked the same way every time.
- 03
Read the results
Scores, answers and sentiment come back as fields for every call, and reports show them across the campaign.
Read more
- Turn every call into structured data with analytics fieldsTranscripts are useful to read but hard to act on. Analytics fields turn each call into a row of answers your systems can use.Read the guide
- Running outbound campaigns from a CSV: pacing, retries and calling hoursCalling hundreds of customers is a different job from calling one. How to prepare the list, set the pace and retries, and read the results.Read the guide
- The metrics that tell you whether a voice agent is workingCall volume is not success. The handful of numbers worth watching every week, and how to act on each one.Read the guide
FAQ
Questions about this
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