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Vaakyo

Refund & Cancellation Policy

Last updated: 10 October 2026

1. Prepaid credits

Vaakyo is prepaid: you buy credits in rupees and calls and fees are charged against them. Credits don't expire while your account is open. Bought credits are not refundable or transferable, except as set out in section 5. Free credits (welcome credits, coupons and goodwill credits) have no cash value and are never refunded.

2. Monthly plans

  • A plan's fee is charged from credits at the start of each 30-day cycle. Its included minutes are for that cycle and don't roll over.
  • You can switch plans or move back to pay-as-you-go at any time in the console. A switch starts a new cycle on the new plan; the unused part of the old cycle is not refunded.
  • If credits don't cover a renewal, the plan stays active for a short grace period, then the workspace moves to pay-as-you-go.

3. Phone numbers and add-ons

Number rent, extra call lines and caller ID verification are charged monthly from credits and are not refunded for a part month. A number released for non-payment may not be recoverable.

4. Failed calls

Calls that fail because of an error on our side are not charged. If one was charged, its charge is returned as credits automatically or on request.

5. When we refund

We refund money to the original payment method when:

  • you were charged twice for the same purchase, or charged for a payment that failed;
  • we close your account without cause, in which case unused bought credits are refunded;
  • the Service was unavailable for a long period because of our fault and we agree a refund with you;
  • the law requires it.

Refunds are made within 7 to 10 working days of approval. GST is refunded or adjusted with a credit note as the law allows.

6. How to ask

Email hello@vaakyo.com from the account owner's email within 30 days of the charge, with the workspace name, the invoice number and what went wrong. We reply within 3 working days.

7. Cancelling

You can stop using Vaakyo at any time: release your numbers, move to pay-as-you-go and ask us to close the workspace. Nothing more is charged after that. Accounts we close for breaking our Terms or Acceptable Use Policy are not entitled to a refund of credits.