AI voice agent in Malayalam
Kerala's hospitals, colleges and finance companies make a lot of calls, and their customers expect Malayalam. The agent speaks it with a Malayalam voice and English where callers use it.
Anoop
Malayalam · Kerala
“നമസ്കാരം! ഞാൻ അനൂപ്, വാക്യോയിൽ നിന്നാണ് വിളിക്കുന്നത്. നിങ്ങളുടെ ഓർഡറിനെക്കുറിച്ചാണ്. ഇപ്പോൾ രണ്ട് മിനിറ്റ് സംസാരിക്കാമോ?”On the phone
How Malayalam sounds on a call
Malayalam is fast, and long words are built by joining smaller ones, which is hard on speech recognition built for other languages. Callers in Kerala also mix in a lot of English, often whole phrases.
Respect comes through forms like "parayoo" and "sir", and through not hurrying. The agent asks one question at a time and reads ₹1,500 as "aayirathi anjooru roopa".
Phrasebook
Three lines from a Malayalam call
- 01Caller
നാളെ വൈകുന്നേരം വിളിക്കൂ, ഇപ്പോൾ ഓഫീസിലാണ്.
Naale vaikunneram vilikkoo, ippol office-ilaanu.
“Call tomorrow evening, I'm at the office now.”
Books the call-back for that time and calls again, inside your calling hours.
- 02Caller
അഡ്രസ് മാറി, ഇപ്പോൾ പള്ളിയുടെ അടുത്താണ്.
Address maari, ippol palliyude aduthaanu.
“The address has changed: it's near the church now.”
Saves the new address and landmark as fields, sent to your system after the call.
- 03Agent
നിങ്ങളുടെ ഓർഡർ ആയിരത്തി അഞ്ഞൂറ് രൂപയാണ്.
Ningalude order aayirathi anjooru roopayaanu.
“Your order is ₹1,500.”
Says amounts, dates and times in words, the way a person would on the phone.
Where it's spoken
3.5 crorepeople speak Malayalam as their first language (Census of India 2011)
- States
- Kerala, Lakshadweep, Puducherry (Mahe)
- Businesses call customers in
- Kochi · Thiruvananthapuram · Kozhikode · Thrissur · Kollam · Kannur · Kottayam · Malappuram
Setting it up
An agent for Malayalam callers
Set the voice language to Malayalam and choose a Malayalam voice. Because callers mix in so much English, a multilingual transcriber is worth it here.
Read more
- How to reduce no-shows: reminder calls for clinics, coaching demos and salonsPeople mostly miss appointments because they forget. A reminder call the evening before confirms the visit, moves it on the CRM calendar when the day doesn't work, and frees the slot for someone else.Read the guide
- Choosing speech models for Indian languagesThe transcriber and the voice decide how an agent sounds and how well it understands. What to compare, and how to test them on your own calls.Read the guide
- Handing calls to a human: transfers done rightA good voice agent knows its limits. When and how to transfer a call to your team, with a summary so nobody repeats themselves.Read the guide
FAQ
Questions about Malayalam calls
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