Test an agent before it goes live

Chapters

1. 0:00Before an agent takes real calls, test it. On SwiftKart's Order Support agent, open the Tests tab.
2. 0:08A scenario describes one caller: who they are, what they want, and how they behave.
3. 0:15Then the checks it must pass. Mark a check as required if failing it should fail the test.
4. 0:24Tools never reach your systems in a test. You set what each one returns, then save the scenario.
5. 0:33Not sure what to test? Suggest scenarios writes five from your agent's prompt, from the main job to tricky callers.
6. 0:43Run one, or run them all, and watch it live: an AI plays the caller, and your agent answers with its saved prompt, model and tools.
7. 0:55Each run gets a score. Open one to see every check, passed or failed, with the reason quoted from the conversation.
8. 1:04Here the agent guessed a delivery date, because it can't look orders up yet. The judge says what to change, and the transcript shows where it went wrong.
9. 1:16Fix the agent, save, and run the tests again. Next, give it a tool to look orders up in your CRM.