Review your calls

Chapters

1. 0:00Every call your agents make or take shows up here, with its status, length and cost.
2. 0:07Search by phone number, or filter by agent, status and direction. Let's look at COD Confirmation's calls.
3. 0:16Click a call to open it. The overview shows the number, how long it took, the cost, and the models used.
4. 0:26Analytics gives you the summary, and the fields your agent pulled out, like whether the order was confirmed.
5. 0:33The Transcript tab has the whole conversation, turn by turn.
6. 0:38And Execution logs show each step of the call with its timing, which helps when something goes wrong.
7. 0:46Next, call a whole list of customers at once with a campaign.