Teach agents with a knowledge base

Chapters

1. 0:00A knowledge base is what your agents look things up in during a call: your policies, FAQs and price lists.
2. 0:08SwiftKart keeps its help center here, with returns, delivery and order tracking. Let's open it.
3. 0:18Click Add source. You can upload a PDF, add a web page, or paste text.
4. 0:26Let's add this week's exchange offer, so agents can answer questions about it.
5. 0:32Add it, and Vaakyo reads and indexes it in a few seconds.
6. 0:38Test it before a caller does: ask a question and see which passages an agent would use.
7. 0:45Then attach the knowledge base to an agent, in its LLM tab. Next, connect your own systems with MCP.