Debug an agent

Chapters

1. 0:00When an agent doesn't behave the way you expect, start by talking to it. Talk opens a test call right in your browser.
2. 0:09Every real call keeps a full record. Here's one of Delivery Feedback's calls.
3. 0:15The transcript shows what the agent said and what it heard. Wrong words here usually mean the transcriber, not the prompt.
4. 0:25The timeline lists every step with its timing: when the greeting played, how long the model and the voice took. Slow steps stand out here.
5. 0:36Logs for this call opens everything the call logged, for the details behind each step.
6. 0:43Logs also keeps your webhook deliveries and API requests, so you can see what your systems sent and received.
7. 0:52Found the cause? Change the agent and save. Versions shows what each change did, and restores an older version in one click.
8. 1:01For a quick diagnosis, ask Composer. It reads your recent failed calls and explains what went wrong.