# Front desk & appointments: AI voice agent · Vaakyo

> Answers every call, books, reschedules and confirms appointments, and sends an SMS. In Hindi, English and other Indian languages, with Vaakyo.

Source: https://vaakyo.com/use-cases/front-desk

Use case

# **Front desk & appointments**

Your number answered on the first ring, day and night. The agent checks your calendar while the caller is on the line, books or moves the appointment, and passes anything urgent to your staff.

[Start free](https://console.vaakyo.com/signup) [Talk to sales](https://vaakyo.com/contact#sales)

Listen

## Hear it **on a real call**

Riya books a dermatology appointment for a walk-in patient and sends an SMS confirmation. In Hinglish.

Clinic appointment booking · Hinglish

Riya books a dermatology appointment for a walk-in patient and sends an SMS confirmation.

Appointment booked for Tue 11:30 AM

1.   Riya Namaste, Sunrise Clinic Gurugram se Riya baat kar rahi hoon. Bataiye, main aapki kaise help kar sakti hoon? 
2.   Patient Hi, mujhe dermatologist ka appointment chahiye. Kuch dino se skin pe rashes ho rahe hain. 
3.   Riya Ji zaroor. Dr. Mehra is week Tuesday aur Thursday available hain. Aapke liye kaunsa din theek rahega? 
4.   Patient Tuesday chalega. Subah ka koi slot hai? 
5.   Riya Is Tuesday ko subah gyarah baje aur saadhe gyarah baje ke slots khaali hain. 
6.   Patient Saadhe gyarah baje ka book kar dijiye, Rohan Malhotra ke naam se. 
7.   Riya Ho gaya, Rohan ji. Dr. Mehra ke saath is Tuesday, saadhe gyarah baje ka appointment confirm hai. Consultation fee aath sau rupaye hai, aur confirmation SMS aapke number pe bhej diya hai. 
8.   Patient Perfect. Kuch saath laana hoga? 
9.   Riya Agar koi purani prescription ya reports hain toh saath le aaiye, aur das minute pehle pahunch jaiye. 
10.   Patient Theek hai, thank you. 
11.   Riya Sunrise Clinic call karne ke liye shukriya. Aapka din achha ho! 

 0:00 / 0:56 

What it does

## The agent, **on this job**

“Tuesday 11:30 with Dr. Kapoor works. I've sent the confirmation to your phone.”

-   Checks your calendar or booking API live
-   Hindi, English or the caller's language
-   Hands over to staff for anything urgent

How it works

## Live **in three steps**

1.  01
    
    ### Connect your calendar
    
    Give the agent a tool that reads your free slots and one that books them: your booking system's API, or a webhook you control.
    
2.  02
    
    ### Point your number at it
    
    Buy an Indian number in the console and attach the agent. It greets callers in your business's name, in their language.
    
3.  03
    
    ### Hand over what needs a person
    
    Urgent calls go to your staff with a short summary, and every booking reaches your systems as a webhook.
    

## Used in

-   [Healthcare & clinics](https://vaakyo.com/industries/healthcare)
-   [Education](https://vaakyo.com/industries/education)
-   [Real estate](https://vaakyo.com/industries/real-estate)

## Read **more**

-   [Setting up an appointment booking agent for a clinic A front desk agent that answers every call, books and moves appointments and never gives medical advice. The setup, the tools and the guardrails. Read the guide](https://vaakyo.com/blog/clinic-appointment-booking-agent)
-   [Handing calls to a human: transfers done right A good voice agent knows its limits. When and how to transfer a call to your team, with a summary so nobody repeats themselves. Read the guide](https://vaakyo.com/blog/transfer-calls-to-a-human)
-   [Give your agent tools: check slots, look up orders and create leads mid-call An agent that can only talk is a phone menu with better manners. Tools let it look things up and get things done while the caller is on the line. Read the guide](https://vaakyo.com/blog/voice-agent-tools-mid-call)

FAQ

## Questions **about this**

###  Can it book into my existing system? 

Yes, if your system has an API or can receive a webhook. The agent calls your tools during the call to check and book slots, so it never offers a time you don't have.

###  What happens with an urgent call? 

You tell the agent which situations go to a person. It transfers the call to the number you choose with a short summary, or takes a message and notifies your team.

###  Which languages can callers use? 

Hindi, English, Hinglish and the other Indian languages Vaakyo supports. The agent switches language mid-call when the caller does.

## Get started **today**

### Talk to an expert

Tell us about your calls. We'll help you plan the agent, the numbers and the rollout for your team.

[Contact sales](https://vaakyo.com/contact#sales)

### Start building

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