# Feedback & surveys: AI voice agent · Vaakyo

> Calls customers after a visit or a delivery and turns their answers into scores. In Hindi, English and other Indian languages, with Vaakyo.

Source: https://vaakyo.com/use-cases/feedback-survey

Use case

# **Feedback & surveys**

Call customers after a visit or a delivery and turn what they say into numbers you can track. The agent asks your questions in their language and records the answers as data.

[Start free](https://console.vaakyo.com/signup) [Talk to sales](https://vaakyo.com/contact#sales)

What it does

## The agent, **on this job**

“On a scale of 1 to 5, how was your visit to our Sector 29 store?”

-   NPS, CSAT and open questions
-   Sentiment and answers as structured data
-   Campaigns from a CSV or Excel file

How it works

## Live **in three steps**

1.  01
    
    ### Choose who to call
    
    Upload customers from a CSV or Excel file as a campaign, or start a call from your system after each visit or delivery.
    
2.  02
    
    ### Ask your questions
    
    NPS, CSAT or open questions, asked the same way every time.
    
3.  03
    
    ### Read the results
    
    Scores, answers and sentiment come back as fields for every call, and reports show them across the campaign.
    

## Used in

-   [Healthcare & clinics](https://vaakyo.com/industries/healthcare)
-   [E-commerce & D2C](https://vaakyo.com/industries/ecommerce)
-   [Education](https://vaakyo.com/industries/education)
-   [Logistics & delivery](https://vaakyo.com/industries/logistics)

## Read **more**

-   [Turn every call into structured data with analytics fields Transcripts are useful to read but hard to act on. Analytics fields turn each call into a row of answers your systems can use. Read the guide](https://vaakyo.com/blog/extract-structured-data-from-calls)
-   [Running outbound campaigns from a CSV: pacing, retries and calling hours Calling hundreds of customers is a different job from calling one. How to prepare the list, set the pace and retries, and read the results. Read the guide](https://vaakyo.com/blog/outbound-campaigns-from-csv)
-   [The metrics that tell you whether a voice agent is working Call volume is not success. The handful of numbers worth watching every week, and how to act on each one. Read the guide](https://vaakyo.com/blog/voice-agent-metrics)

FAQ

## Questions **about this**

###  Can it ask open questions, not just ratings? 

Yes. Open answers are kept in the transcript and summarised, and you can ask for specific fields to be pulled out of them.

###  How do I see the results? 

In the console's reports, by agent and campaign, or exported to CSV. Each call's answers also go to your webhook.

###  Which languages can callers use? 

Hindi, English, Hinglish and the other Indian languages Vaakyo supports. The agent switches language mid-call when the caller does.

## Get started **today**

### Talk to an expert

Tell us about your calls. We'll help you plan the agent, the numbers and the rollout for your team.

[Contact sales](https://vaakyo.com/contact#sales)

### Start building

Build an agent and talk to it in your browser in minutes. New workspaces start with ₹250 of free credits.

[Start free](https://console.vaakyo.com/signup)

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