# COD order confirmation: AI voice agent · Vaakyo

> Calls every cash-on-delivery order, confirms the address and intent, and cuts RTO. In Hindi, English and other Indian languages, with Vaakyo.

Source: https://vaakyo.com/use-cases/cod-confirmation

Use case

# **COD order confirmation**

Every cash-on-delivery order gets a call minutes after it's placed. The agent confirms the customer still wants it, checks the address and size, and asks whether to keep it as cash on delivery, so fewer parcels come back.

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Listen

## Hear it **on a real call**

Arjun confirms a ₹1,499 cash-on-delivery kurta order, the size and the address before it ships. In Hindi.

Cash-on-delivery confirmation · Hindi

Arjun confirms a ₹1,499 cash-on-delivery kurta order, the size and the address before it ships.

COD order confirmed, delivery by Saturday

1.   Arjun नमस्ते, मैं Kiara Fashion से अर्जुन बोल रहा हूँ। क्या मेरी बात स्नेहा जी से हो रही है? 
2.   Customer हाँ जी, बोलिए। 
3.   Arjun आपने कल हमारी वेबसाइट से एक कॉटन कुर्ता ऑर्डर किया था, ₹1,499 का, कैश ऑन डिलीवरी पर। क्या आप ये ऑर्डर कन्फ़र्म करना चाहेंगी? 
4.   Customer हाँ, कन्फ़र्म है। साइज़ मीडियम ही है ना? 
5.   Arjun जी हाँ, साइज़ मीडियम, नीला रंग। डिलीवरी का पता सेक्टर पंद्रह, नोएडा है, सही है? 
6.   Customer हाँ, पता सही है। डिलीवरी कब तक हो जाएगी? 
7.   Arjun आपका ऑर्डर कल पैक होकर निकल जाएगा, और शनिवार तक आप तक पहुँच जाएगा। 
8.   Customer ठीक है। डिलीवरी के टाइम UPI से पेमेंट कर सकती हूँ? 
9.   Arjun बिल्कुल, डिलीवरी के समय आप कैश या UPI, दोनों से पेमेंट कर सकती हैं। 
10.   Customer बढ़िया, धन्यवाद। 
11.   Arjun आपका ऑर्डर कन्फ़र्म हो गया है, ट्रैकिंग लिंक SMS पर आ जाएगा। Kiara Fashion चुनने के लिए धन्यवाद! 

 0:00 / 0:54 

What it does

## The agent, **on this job**

“Your ₹1,499 kurta arrives Thursday. Should we keep it as cash on delivery?”

-   Calls within minutes of the order
-   Updates the order status by webhook
-   Retries the people who don't pick up

How it works

## Live **in three steps**

1.  01
    
    ### Send each order to the agent
    
    Your store calls the API when a COD order comes in, with the item, price and address as call data.
    
2.  02
    
    ### The agent confirms it
    
    It reads back the order, notes any change to the address or size, and asks whether to keep cash on delivery.
    
3.  03
    
    ### Your order system updates
    
    The outcome arrives at your webhook as fields, so the order is confirmed, changed or cancelled without anyone opening a sheet.
    

## Used in

-   [E-commerce & D2C](https://vaakyo.com/industries/ecommerce)
-   [Logistics & delivery](https://vaakyo.com/industries/logistics)

## Read **more**

-   [COD confirmation calls: a practical playbook to cut RTO Calling every cash-on-delivery order before it ships confirms intent and the address. Here is how to set up the call, the script and the follow-up. Read the guide](https://vaakyo.com/blog/cod-confirmation-calls-cut-rto)
-   [Turn every call into structured data with analytics fields Transcripts are useful to read but hard to act on. Analytics fields turn each call into a row of answers your systems can use. Read the guide](https://vaakyo.com/blog/extract-structured-data-from-calls)
-   [Webhooks for call results: signatures, retries and idempotency Every finished call can update your CRM, order system or sheet. Here is how to receive call webhooks safely and reliably. Read the guide](https://vaakyo.com/blog/reliable-call-webhooks)

FAQ

## Questions **about this**

###  What if the customer doesn't pick up? 

Campaigns retry the people who don't answer or are busy, up to three more times, inside the calling hours you set.

###  Does it work with my store? 

With any store or order system that can call an HTTPS API and receive a webhook. The order details travel with the call, and the result comes back to you.

###  How soon after the order is the customer called? 

As soon as your system sends the order: the call starts when one of your call slots is free.

## Get started **today**

### Talk to an expert

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[Contact sales](https://vaakyo.com/contact#sales)

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