# Use cases · Vaakyo

> What Vaakyo voice agents do: appointment booking, COD confirmation, lead qualification, payment reminders, surveys and candidate screening.

Source: https://vaakyo.com/use-cases

Use cases

# One platform for **every routine call**

Each agent follows your script, uses your data mid-call and hands the conversation to a person when it should.

 [01 Front desk & appointments](https://vaakyo.com/use-cases/front-desk)[02 COD order confirmation](https://vaakyo.com/use-cases/cod-confirmation)[03 Lead qualification](https://vaakyo.com/use-cases/lead-qualification)[04 Payment & EMI reminders](https://vaakyo.com/use-cases/payment-reminder)[05 Feedback & surveys](https://vaakyo.com/use-cases/feedback-survey)[06 Candidate screening](https://vaakyo.com/use-cases/recruitment)

## Front desk & appointments

Answers every call, books, reschedules and confirms appointments, and sends an SMS.

“Tuesday 11:30 with Dr. Kapoor works. I've sent the confirmation to your phone.”

[How it works](https://vaakyo.com/use-cases/front-desk)

-   Checks your calendar or booking API live
-   Hindi, English or the caller's language
-   Hands over to staff for anything urgent

## COD order confirmation

Calls every cash-on-delivery order, confirms the address and intent, and cuts RTO.

“Your ₹1,499 kurta arrives Thursday. Should we keep it as cash on delivery?”

[How it works](https://vaakyo.com/use-cases/cod-confirmation)

-   Calls within minutes of the order
-   Updates the order status by webhook
-   Retries the people who don't pick up

## Lead qualification

Calls new leads within a minute, asks your qualifying questions and books the meeting.

“Is your budget closer to 1.5 or 2 crore? I can book a site visit this Saturday.”

[How it works](https://vaakyo.com/use-cases/lead-qualification)

-   Budget, timeline and need captured as data
-   Books visits or demos
-   Pushes hot leads to your CRM or sales team

## Payment & EMI reminders

Polite reminders before and after the due date, with promises to pay recorded.

“Your EMI of ₹6,200 is due on the 5th. Will you be able to pay by then?”

[How it works](https://vaakyo.com/use-cases/payment-reminder)

-   Follows your collection script and calling hours
-   Records the promise date and amount
-   Escalates disputes to a person

## Feedback & surveys

Calls customers after a visit or a delivery and turns their answers into scores.

“On a scale of 1 to 5, how was your visit to our Sector 29 store?”

[How it works](https://vaakyo.com/use-cases/feedback-survey)

-   NPS, CSAT and open questions
-   Sentiment and answers as structured data
-   Campaigns from a CSV or Excel file

## Candidate screening

Screens applicants by phone, checks basics and schedules interviews.

“You have 3 years of field sales experience. Are you open to working in Noida?”

[How it works](https://vaakyo.com/use-cases/recruitment)

-   Hundreds of screenings a day
-   Consistent questions and scoring
-   Shortlist straight into your ATS

## Get started **today**

### Talk to an expert

Tell us about your calls. We'll help you plan the agent, the numbers and the rollout for your team.

[Contact sales](https://vaakyo.com/contact#sales)

### Start building

Build an agent and talk to it in your browser in minutes. New workspaces start with ₹250 of free credits.

[Start free](https://console.vaakyo.com/signup)

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