# Test an agent before it goes live: video tutorial · Vaakyo

> Write test scenarios, let AI play the caller, and read each check's result and the judge's advice.

Source: https://vaakyo.com/tutorials/test-agent

0:00 / 1:26

# Test an agent before it goes live

Vaakyo

Agents · 1:26

 Audio: English   Off 

## Chapters

1.   0:00 Before an agent takes real calls, test it. On SwiftKart's Order Support agent, open the Tests tab. 
2.   0:08 A scenario describes one caller: who they are, what they want, and how they behave. 
3.   0:15 Then the checks it must pass. Mark a check as required if failing it should fail the test. 
4.   0:24 Tools never reach your systems in a test. You set what each one returns, then save the scenario. 
5.   0:33 Not sure what to test? Suggest scenarios writes five from your agent's prompt, from the main job to tricky callers. 
6.   0:43 Run one, or run them all, and watch it live: an AI plays the caller, and your agent answers with its saved prompt, model and tools. 
7.   0:55 Each run gets a score. Open one to see every check, passed or failed, with the reason quoted from the conversation. 
8.   1:04 Here the agent guessed a delivery date, because it can't look orders up yet. The judge says what to change, and the transcript shows where it went wrong. 
9.   1:16 Fix the agent, save, and run the tests again. Next, give it a tool to look orders up in your CRM. 

Write test scenarios, let AI play the caller, and read each check's result and the judge's advice.

 …more 

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