# Send call results to your CRM and dashboard · Vaakyo

> Pull the fields you need from every call, push them to your CRM with a webhook, and use an API key and exports.

Source: https://vaakyo.com/tutorials/crm-results

0:00 / 1:10

# Send call results to your CRM and dashboard

Vaakyo

Developers · 1:10

 Audio: English   Off 

## Chapters

1.   0:00 Your CRM needs each call's outcome, not just a recording. On the agent's Analytics tab, every call gets a summary and the fields you choose. 
2.   0:11 Add a field for each thing you want to know. Here: did the caller ask for a call back? Its description tells the model how to decide. 
3.   0:21 Every call then carries these values: on its page, in exports, and in the call completed webhook. 
4.   0:29 To send them to your CRM as each call ends, add a webhook endpoint with your CRM's URL. 
5.   0:37 For your CRM to start calls, or fetch a call's summary and fields, give it an API key. It's shown once, so copy it into your CRM's settings. 
6.   0:51 Then a new order in your CRM can create a call with the customer's details, and the result comes back to the same record. 
7.   1:00 And for your own dashboard, download every call with its summary and fields from Reports, or build it on the webhook data. 

Pull the fields you need from every call, push them to your CRM with a webhook, and use an API key and exports.

 …more 

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