# Hinglish voice bot: AI calls in Hindi and English · Vaakyo > A Hinglish voice agent for Indian businesses: callers mix Hindi and English, and the agent follows the mix, books, confirms and records every call. Source: https://vaakyo.com/languages/hinglish [Languages](https://vaakyo.com/languages) Hinglish # AI voice agent **in Hinglish** "Haan, order confirm hai, bas size L kar do." Half the sentences on Indian phone calls are like this. The agent hears both languages in one line and answers in the same mix. [Start free](https://console.vaakyo.com/signup) [Talk to sales](https://vaakyo.com/contact#sales) Asha Hinglish · Uttar Pradesh > “Namaste! Main Asha bol rahi hoon, Vaakyo se. Aapke order ke baare mein call kiya hai. Kya abhi do minute baat ho sakti hai?” Hello! I'm Asha, calling from Vaakyo about your order. Is this a good time to talk for two minutes? On the phone ## How Hinglish **sounds on a call** Hinglish isn't broken Hindi or broken English. It's how urban India talks: Hindi grammar with English nouns and verbs, or the other way round, often switching mid-sentence. "Main kal tak payment kar dunga", "Address update karna hai". An agent built for one language at a time trips over this, mishearing the English words or answering in a stiff register nobody uses. Vaakyo's Hindi agents speak Hinglish in Roman script by default and follow how much English each caller brings. Phrasebook ## Three lines **from a Hinglish call** 1. 01 Caller Kal evening mein call karo, abhi busy hoon. “Call me tomorrow evening, I'm busy now.” Books the call-back for that time and calls again, inside your calling hours. 2. 02 Caller Size M nahi, L chahiye. Exchange ho jayega? “Not M, I need L. Can it be exchanged?” Records the size change as a field and tells the caller what happens next, from your policy. 3. 03 Agent Aapki EMI paanch November ko due hai, teen hazaar do sau rupaye. “Your EMI of ₹3,200 is due on 5 November.” Says amounts, dates and times in words, the way a person would on the phone. Listen ## Example calls **in Hinglish** Scripted example calls, spoken with the Indian voices Vaakyo agents use. Tap an orb to play one; tap a line to jump to it. Clinic appointment booking · Hinglish Riya books a dermatology appointment for a walk-in patient and sends an SMS confirmation. Appointment booked for Tue 11:30 AM 1. Riya Namaste, Sunrise Clinic Gurugram se Riya baat kar rahi hoon. Bataiye, main aapki kaise help kar sakti hoon? 2. Patient Hi, mujhe dermatologist ka appointment chahiye. Kuch dino se skin pe rashes ho rahe hain. 3. Riya Ji zaroor. Dr. Mehra is week Tuesday aur Thursday available hain. Aapke liye kaunsa din theek rahega? 4. Patient Tuesday chalega. Subah ka koi slot hai? 5. Riya Is Tuesday ko subah gyarah baje aur saadhe gyarah baje ke slots khaali hain. 6. Patient Saadhe gyarah baje ka book kar dijiye, Rohan Malhotra ke naam se. 7. Riya Ho gaya, Rohan ji. Dr. Mehra ke saath is Tuesday, saadhe gyarah baje ka appointment confirm hai. Consultation fee aath sau rupaye hai, aur confirmation SMS aapke number pe bhej diya hai. 8. Patient Perfect. Kuch saath laana hoga? 9. Riya Agar koi purani prescription ya reports hain toh saath le aaiye, aur das minute pehle pahunch jaiye. 10. Patient Theek hai, thank you. 11. Riya Sunrise Clinic call karne ke liye shukriya. Aapka din achha ho! 0:00 / 0:56 Where it's spoken Across urban India States Delhi NCR, Uttar Pradesh, Maharashtra, Rajasthan, Punjab, Madhya Pradesh Businesses call customers in Delhi · Noida · Gurugram · Mumbai · Pune · Lucknow · Jaipur · Chandigarh · Indore Setting it up ## An agent **for Hinglish callers** Choose Hindi as the voice language: the agent speaks Hinglish in Roman script out of the box. For callers who switch fully into English, pick a multilingual transcriber so the English sentences are heard as well as the Hindi ones. - [Front desk & appointments](https://vaakyo.com/use-cases/front-desk) - [COD order confirmation](https://vaakyo.com/use-cases/cod-confirmation) - [Lead qualification](https://vaakyo.com/use-cases/lead-qualification) - [Payment & EMI reminders](https://vaakyo.com/use-cases/payment-reminder) - [Feedback & surveys](https://vaakyo.com/use-cases/feedback-survey) - [Candidate screening](https://vaakyo.com/use-cases/recruitment) ## Read **more** - [Hinglish voice agents: how to handle callers who mix Hindi and English Most urban Indian callers don't speak pure Hindi or pure English. Here is how to set up speech recognition, prompts and voices for code-mixed calls. Read the guide](https://vaakyo.com/blog/hinglish-voice-agents) - [Interruptions, silence and goodbyes: tuning how a voice agent takes turns Phone calls are full of coughs, horns, "haan" and long pauses. Here is how to set interruptions, silence and hang-ups so your agent sounds like it is listening. Read the guide](https://vaakyo.com/blog/voice-agent-interruptions-and-silence) - [How to write a voice agent prompt that works on Indian phone calls A prompt for a phone call is not a chatbot prompt. Here is the structure we use for agents that sound natural, stay on task and know when to stop. Read the guide](https://vaakyo.com/blog/write-a-voice-agent-prompt) FAQ ## Questions about **Hinglish calls** ### Do I need a separate Hinglish agent? No. A Hindi agent speaks Hinglish already, and how much English it uses follows the caller. Write the prompt in English or Hinglish, whichever is easier for you. ### What do the transcripts look like? Hinglish in Roman script, as the conversation went, with a summary in English and the fields you asked for (a confirmed order, a new date), ready for your CRM. ### Can the agent call any number in India? Yes. It calls any Indian phone number from your Vaakyo number, and campaigns call only inside the calling hours you set, retrying people who don't pick up. ## Other languages - [हिन्दी Hindi](https://vaakyo.com/languages/hindi) - [English](https://vaakyo.com/languages/english) - [বাংলা Bengali](https://vaakyo.com/languages/bengali) - [मराठी Marathi](https://vaakyo.com/languages/marathi) - [ગુજરાતી Gujarati](https://vaakyo.com/languages/gujarati) - [ਪੰਜਾਬੀ Punjabi](https://vaakyo.com/languages/punjabi) - [தமிழ் Tamil](https://vaakyo.com/languages/tamil) - [తెలుగు Telugu](https://vaakyo.com/languages/telugu) - [ಕನ್ನಡ Kannada](https://vaakyo.com/languages/kannada) - [മലയാളം Malayalam](https://vaakyo.com/languages/malayalam) - [ଓଡ଼ିଆ Odia](https://vaakyo.com/languages/odia) - [اردو Urdu](https://vaakyo.com/languages/urdu) - [भोजपुरी Bhojpuri](https://vaakyo.com/languages/bhojpuri) ## Get started **today** ### Talk to an expert Tell us about your calls. We'll help you plan the agent, the numbers and the rollout for your team. [Contact sales](https://vaakyo.com/contact#sales) ### Start building Build an agent and talk to it in your browser in minutes. New workspaces start with ₹100 of free credits. [Start free](https://console.vaakyo.com/signup) --- More for agents: https://vaakyo.com/llms.txt · Docs: https://docs.vaakyo.com · Sitemap: https://vaakyo.com/sitemap-index.xml