# Bengali AI voice agent: AI calling in Bangla · Vaakyo > AI voice agents that call and answer in Bengali (Bangla) for orders, appointments and reminders in West Bengal, Tripura and Assam. Source: https://vaakyo.com/languages/bengali [Languages](https://vaakyo.com/languages) বাংলা # AI voice agent **in Bengali** Kolkata answers the phone in Bengali. The agent greets callers with a nomoshkar, speaks everyday Bangla, and keeps your order, booking or reminder on track. [Start free](https://console.vaakyo.com/signup) [Talk to sales](https://vaakyo.com/contact#sales) Mitali Bengali · West Bengal > “নমস্কার! আমি মিতালি বলছি, ভাক্যো থেকে। আপনার অর্ডারের ব্যাপারে ফোন করেছি। এখন দু'মিনিট কথা বলা যাবে?” Hello! I'm Mitali, calling from Vaakyo about your order. Is this a good time to talk for two minutes? On the phone ## How Bengali **sounds on a call** Bengali has three levels of "you": apni, tumi and tui. On a business call it is always apni, and an agent that slips into tumi sounds rude at once. Callers mix in English freely ("order", "cancel", "payment") while keeping Bengali grammar around it. Numbers are where Bengali sounds most like itself: ₹1,500 is "der hajar taka", one and a half thousand, rather than one thousand five hundred. The agent is told to speak amounts and dates as people say them. Phrasebook ## Three lines **from a Bengali call** 1. 01 Caller কাল সন্ধ্যায় ফোন করবেন, এখন অফিসে আছি। Kal sondhyay phone korben, ekhon office-e achhi. “Call tomorrow evening, I'm at the office now.” Books the call-back for that time and calls again, inside your calling hours. 2. 02 Caller ঠিকানা বদলেছে, এখন পুকুরের পাশের বাড়িটা। Thikana bodleche, ekhon pukurer pasher barita. “The address has changed: it's the house beside the pond now.” Saves the new address and landmark as fields, sent to your system after the call. 3. 03 Agent আপনার অর্ডার দেড় হাজার টাকার, ডেলিভারির সময় দিতে হবে। Apnar order der hajar takar, delivery-r somoy dite hobe. “Your order is ₹1,500, to be paid on delivery.” Says amounts, dates and times in words, the way a person would on the phone. Where it's spoken 9.7 crore people speak Bengali as their first language (Census of India 2011) States West Bengal, Tripura, Assam (Barak Valley), Jharkhand Businesses call customers in Kolkata · Howrah · Siliguri · Durgapur · Asansol · Agartala · Silchar Setting it up ## An agent **for Bengali callers** Set the voice language to Bengali and choose a Bengali voice. Write the prompt in English if you like, and add one line asking the agent to address every caller as apni. - [Front desk & appointments](https://vaakyo.com/use-cases/front-desk) - [COD order confirmation](https://vaakyo.com/use-cases/cod-confirmation) - [Lead qualification](https://vaakyo.com/use-cases/lead-qualification) - [Payment & EMI reminders](https://vaakyo.com/use-cases/payment-reminder) - [Feedback & surveys](https://vaakyo.com/use-cases/feedback-survey) - [Candidate screening](https://vaakyo.com/use-cases/recruitment) ## Read **more** - [Choosing speech models for Indian languages The transcriber and the voice decide how an agent sounds and how well it understands. What to compare, and how to test them on your own calls. Read the guide](https://vaakyo.com/blog/choosing-speech-models-indian-languages) - [How to reduce RTO and failed deliveries with calls in Hindi and regional languages Most RTO is decided at two moments, before dispatch and after a failed delivery attempt. A short call in the customer's language at each one confirms the order, books the re-attempt and fixes the address, and the result goes back to your systems. Read the guide](https://vaakyo.com/blog/how-to-reduce-rto-and-failed-deliveries) - [Delivery feedback calls: hear from every customer after the parcel arrives A short call after delivery catches damaged parcels, rude handovers and unhappy customers before they become returns or one-star reviews. Here is a playbook. Read the guide](https://vaakyo.com/blog/delivery-feedback-calls) FAQ ## Questions about **Bengali calls** ### Is it West Bengal Bengali? The voices speak standard Bengali as it is spoken in Kolkata, which callers across West Bengal, Tripura and the Barak Valley understand. Ask for a more formal or a more relaxed register in the prompt. ### Can callers switch to Hindi or English? Yes. Many do, especially in Kolkata. With a multilingual transcriber the agent follows the switch and keeps replying in the language you chose. ### Can the agent call any number in India? Yes. It calls any Indian phone number from your Vaakyo number, and campaigns call only inside the calling hours you set, retrying people who don't pick up. ## Other languages - [हिन्दी Hindi](https://vaakyo.com/languages/hindi) - [Hinglish](https://vaakyo.com/languages/hinglish) - [English](https://vaakyo.com/languages/english) - [मराठी Marathi](https://vaakyo.com/languages/marathi) - [ગુજરાતી Gujarati](https://vaakyo.com/languages/gujarati) - [ਪੰਜਾਬੀ Punjabi](https://vaakyo.com/languages/punjabi) - [தமிழ் Tamil](https://vaakyo.com/languages/tamil) - [తెలుగు Telugu](https://vaakyo.com/languages/telugu) - [ಕನ್ನಡ Kannada](https://vaakyo.com/languages/kannada) - [മലയാളം Malayalam](https://vaakyo.com/languages/malayalam) - [ଓଡ଼ିଆ Odia](https://vaakyo.com/languages/odia) - [اردو Urdu](https://vaakyo.com/languages/urdu) - [भोजपुरी Bhojpuri](https://vaakyo.com/languages/bhojpuri) ## Get started **today** ### Talk to an expert Tell us about your calls. We'll help you plan the agent, the numbers and the rollout for your team. [Contact sales](https://vaakyo.com/contact#sales) ### Start building Build an agent and talk to it in your browser in minutes. New workspaces start with ₹100 of free credits. [Start free](https://console.vaakyo.com/signup) --- More for agents: https://vaakyo.com/llms.txt · Docs: https://docs.vaakyo.com · Sitemap: https://vaakyo.com/sitemap-index.xml