# AI voice agents for Healthcare & clinics · Vaakyo

> Appointment booking, reminders, lab report follow-ups and post-visit feedback, in the patient's language. Vaakyo voice agents in Hindi, English and other Indian languages.

Source: https://vaakyo.com/industries/healthcare

Industry

# Voice agents for **Healthcare & clinics**

Patients reach you whenever they call, in their language: appointments booked and moved, reminders before the visit, follow-ups after it, and anything urgent passed to your staff.

[Start free](https://console.vaakyo.com/signup) [Talk to sales](https://vaakyo.com/contact#sales)

Listen

## Hear it **on a real call**

Riya books a dermatology appointment for a walk-in patient and sends an SMS confirmation. In Hinglish.

Clinic appointment booking · Hinglish

Riya books a dermatology appointment for a walk-in patient and sends an SMS confirmation.

Appointment booked for Tue 11:30 AM

1.   Riya Namaste, Sunrise Clinic Gurugram se Riya baat kar rahi hoon. Bataiye, main aapki kaise help kar sakti hoon? 
2.   Patient Hi, mujhe dermatologist ka appointment chahiye. Kuch dino se skin pe rashes ho rahe hain. 
3.   Riya Ji zaroor. Dr. Mehra is week Tuesday aur Thursday available hain. Aapke liye kaunsa din theek rahega? 
4.   Patient Tuesday chalega. Subah ka koi slot hai? 
5.   Riya Is Tuesday ko subah gyarah baje aur saadhe gyarah baje ke slots khaali hain. 
6.   Patient Saadhe gyarah baje ka book kar dijiye, Rohan Malhotra ke naam se. 
7.   Riya Ho gaya, Rohan ji. Dr. Mehra ke saath is Tuesday, saadhe gyarah baje ka appointment confirm hai. Consultation fee aath sau rupaye hai, aur confirmation SMS aapke number pe bhej diya hai. 
8.   Patient Perfect. Kuch saath laana hoga? 
9.   Riya Agar koi purani prescription ya reports hain toh saath le aaiye, aur das minute pehle pahunch jaiye. 
10.   Patient Theek hai, thank you. 
11.   Riya Sunrise Clinic call karne ke liye shukriya. Aapka din achha ho! 

 0:00 / 0:56 

Use cases

## The calls **it takes off your team**

[### Front desk & appointments Answers every call, books, reschedules and confirms appointments, and sends an SMS. How it works](https://vaakyo.com/use-cases/front-desk) [### Feedback & surveys Calls customers after a visit or a delivery and turns their answers into scores. How it works](https://vaakyo.com/use-cases/feedback-survey)

Data protection

## Built for **regulated calls**

[Read the security page](https://vaakyo.com/security)

-   You stay the data fiduciary under the DPDP Act, 2023; we process call data only to run your calls.
-   Recordings and backups are encrypted at rest, and recording can be switched off for any agent.
-   Roles decide who can hear calls, and every change is written to an audit log.
-   Calls wait for your calling hours, and every call is checked against TRAI's 9:00 to 21:00 IST window.

## Read **more**

-   [Setting up an appointment booking agent for a clinic A front desk agent that answers every call, books and moves appointments and never gives medical advice. The setup, the tools and the guardrails. Read the guide](https://vaakyo.com/blog/clinic-appointment-booking-agent)
-   [Hinglish voice agents: how to handle callers who mix Hindi and English Most urban Indian callers don't speak pure Hindi or pure English. Here is how to set up speech recognition, prompts and voices for code-mixed calls. Read the guide](https://vaakyo.com/blog/hinglish-voice-agents)

FAQ

## Questions **we hear**

###  Can the agent give medical advice? 

It shouldn't, and its instructions decide what it may say. Tell it to pass anything clinical to your staff, and it transfers the call with a short summary.

###  Who can hear the recordings? 

Only people in your workspace whose role allows it. Recording can also be switched off for any agent.

###  Which languages can callers use? 

Hindi, English, Hinglish and the other Indian languages Vaakyo supports. The agent switches language mid-call when the caller does.

## Get started **today**

### Talk to an expert

Tell us about your calls. We'll help you plan the agent, the numbers and the rollout for your team.

[Contact sales](https://vaakyo.com/contact#sales)

### Start building

Build an agent and talk to it in your browser in minutes. New workspaces start with ₹250 of free credits.

[Start free](https://console.vaakyo.com/signup)

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