# AI voice agents for E-commerce & D2C · Vaakyo

> COD confirmation, abandoned-cart calls, delivery updates and return pickups. Vaakyo voice agents in Hindi, English and other Indian languages.

Source: https://vaakyo.com/industries/ecommerce

Industry

# Voice agents for **E-commerce & D2C**

Confirm cash-on-delivery orders before they ship, update customers on deliveries and ask how it went afterwards, all started from your order events.

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Listen

## Hear it **on a real call**

Arjun confirms a ₹1,499 cash-on-delivery kurta order, the size and the address before it ships. In Hindi.

Cash-on-delivery confirmation · Hindi

Arjun confirms a ₹1,499 cash-on-delivery kurta order, the size and the address before it ships.

COD order confirmed, delivery by Saturday

1.   Arjun नमस्ते, मैं Kiara Fashion से अर्जुन बोल रहा हूँ। क्या मेरी बात स्नेहा जी से हो रही है? 
2.   Customer हाँ जी, बोलिए। 
3.   Arjun आपने कल हमारी वेबसाइट से एक कॉटन कुर्ता ऑर्डर किया था, ₹1,499 का, कैश ऑन डिलीवरी पर। क्या आप ये ऑर्डर कन्फ़र्म करना चाहेंगी? 
4.   Customer हाँ, कन्फ़र्म है। साइज़ मीडियम ही है ना? 
5.   Arjun जी हाँ, साइज़ मीडियम, नीला रंग। डिलीवरी का पता सेक्टर पंद्रह, नोएडा है, सही है? 
6.   Customer हाँ, पता सही है। डिलीवरी कब तक हो जाएगी? 
7.   Arjun आपका ऑर्डर कल पैक होकर निकल जाएगा, और शनिवार तक आप तक पहुँच जाएगा। 
8.   Customer ठीक है। डिलीवरी के टाइम UPI से पेमेंट कर सकती हूँ? 
9.   Arjun बिल्कुल, डिलीवरी के समय आप कैश या UPI, दोनों से पेमेंट कर सकती हैं। 
10.   Customer बढ़िया, धन्यवाद। 
11.   Arjun आपका ऑर्डर कन्फ़र्म हो गया है, ट्रैकिंग लिंक SMS पर आ जाएगा। Kiara Fashion चुनने के लिए धन्यवाद! 

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Use cases

## The calls **it takes off your team**

[### COD order confirmation Calls every cash-on-delivery order, confirms the address and intent, and cuts RTO. How it works](https://vaakyo.com/use-cases/cod-confirmation) [### Feedback & surveys Calls customers after a visit or a delivery and turns their answers into scores. How it works](https://vaakyo.com/use-cases/feedback-survey)

## Read **more**

-   [COD confirmation calls: a practical playbook to cut RTO Calling every cash-on-delivery order before it ships confirms intent and the address. Here is how to set up the call, the script and the follow-up. Read the guide](https://vaakyo.com/blog/cod-confirmation-calls-cut-rto)
-   [Webhooks for call results: signatures, retries and idempotency Every finished call can update your CRM, order system or sheet. Here is how to receive call webhooks safely and reliably. Read the guide](https://vaakyo.com/blog/reliable-call-webhooks)

FAQ

## Questions **we hear**

###  How does the agent know the order details? 

Your system sends them with the call as data (item, price, address), and the agent uses them in the conversation.

###  Can it change an order? 

It records what the customer wants changed and sends it to your webhook, and your system makes the change.

## Get started **today**

### Talk to an expert

Tell us about your calls. We'll help you plan the agent, the numbers and the rollout for your team.

[Contact sales](https://vaakyo.com/contact#sales)

### Start building

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